Support

CanopyBeacon — CANOPY.INC

Contact Support

For technical issues, account queries, or operational support, reach us at:

Email: [email protected]
Website: canopybeacon.uk

We aim to respond to all support requests within 1 business day.

In-App Feedback

Report an issue directly from the platform

When signed in, click the Send feedback button in the bottom-right corner of any screen. You can include a screenshot and set the severity — tickets go straight to our engineering team.

Common Issues

Contact your Brigade administrator to reset your password. If the platform is unreachable, check canopybeacon.uk for a status update.

Missing data or features

Check your role permissions with your Brigade administrator. Some features are gated by rank or station assignment.

App not loading

Clear your browser cache or try a different browser. On mobile, check your internet connection. If the issue persists, try reinstalling the PWA from the download page.

Push notifications not working

Ensure notifications are enabled in your device settings for CanopyBeacon. On iOS, go to Settings → CanopyBeacon → Notifications.

Offline mode showing unexpectedly

CanopyBeacon shows the offline page when the device loses network access. Reconnect to Wi-Fi or mobile data and tap "Try again".

For Brigade Administrators

Brigade administrators with account management queries or technical integration issues should contact their designated CANOPY.INC account manager directly, or email [email protected] with your brigade name and account reference.

For urgent operational issues outside business hours, include URGENT in your email subject line and our on-call team will respond as soon as possible.

Platform & Download

CanopyBeacon is hosted at canopybeacon.uk. Install the app on any device for the best offline experience.

Download App