Terms of Service

Last updated: 2026-06-22

1. Parties

These terms govern the B2B SaaS agreement between Northern Edge Software Ltd (“Provider”) and the subscribing fire and rescue service or organisation (“Customer”). Individual users access CanopyBeacon solely through their Brigade's subscription.

2. Service Description

CanopyBeacon is a unified operational management platform for fire and rescue services. It provides incident management and command, workforce scheduling and rostering, training and competency records, fleet and equipment management, facilities and defect management, community safety, risk and mapping, digital evidence, and drone operations. The modules available to you depend on your subscription tier, as set out in section 3.

3. Subscription Tiers

Essential (£15 per user per month): incident management, workforce, training records, fleet, facilities, basic reporting, and email support
Professional (£28 per user per month): everything in Essential, plus mapping and GIS, risk and safety management, community safety, digital evidence, advanced analytics, and priority email support
Enterprise (£45 per user per month): full access to all modules, custom integrations, and the account management and training options described on the billing page

Prices are per user per month and are billed monthly in advance. The tier you are subscribed to, and the amount charged, are shown on your billing page and on the receipt issued for each payment.

4. Customer Obligations

Maintain accurate account credentials and promptly revoke access for departing staff
Use the platform only for lawful fire-service operational purposes
Comply with the Acceptable Use Policy
Designate an administrator responsible for user management and data governance
Pay subscription fees as invoiced; 30-day payment terms apply

5. Restrictions

In addition to the obligations in the Acceptable Use Policy, the Customer must not:

Resell, sublicense, or white-label the platform without prior written consent
Reverse engineer, decompile, or extract source code
Use the platform to develop a competing product
Circumvent access controls or audit logging

6. Intellectual Property

All software, documentation, and platform intellectual property remains the sole property of Northern Edge Software Ltd. Customer data remains the property of the Customer. The Provider receives a limited licence to process Customer data solely to deliver the services described herein.

7. Data Processing

The Provider acts as a data processor (Art. 28 UK GDPR) on behalf of the Customer (data controller). The Data Processing Agreement (“DPA”) executed at contract signature governs all personal data processing and forms part of these terms. See also our Privacy Policy.

8. Warranties & Disclaimers

The Provider warrants that the platform will perform materially as described during the subscription term. THE PLATFORM IS PROVIDED “AS IS” FOR OPERATIONAL SUPPORT PURPOSES ONLY AND MUST NOT BE RELIED UPON AS THE SOLE SYSTEM FOR LIFE-SAFETY DECISIONS.

9. Liability Cap

Each party's total aggregate liability under these terms is capped at the fees paid by the Customer in the 12 months preceding the claim. Neither party is liable for indirect, consequential, or loss-of-profits damages. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Termination

Either party may terminate on 30 days’ written notice at the end of a subscription period. The Provider may suspend access immediately for material AUP breach or non-payment after 14 days’ notice. On termination, the Customer may export data within 30 days; thereafter data is securely deleted in accordance with our retention schedules.

11. Governing Law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact

Legal notices: [email protected]